Privacy Policy
Daniel Cullen Eyewear respects your privacy and only uses personal information where it is needed to operate the website, process orders and provide customer service.
Information We Collect
When you place an order, create an account or contact us, we may collect information such as your name, billing and delivery address, email address, telephone number, order details and account information.
Payment information is processed securely by our payment providers. We do not receive or store your full card details.
We may also collect technical information about visits to the website, such as browser or device information and website usage data.
How We Use Your Information
We use personal information to:
process and fulfil orders;
arrange delivery and provide tracking information;
manage customer accounts;
deal with enquiries, returns, exchanges and refunds;
maintain appropriate business and accounting records; and
help us understand how the website is used.
We do not use customer details for newsletters or promotional emails.
Our Legal Basis for Using Your Information
Most customer information is used because it is necessary to fulfil a contract with you, for example when processing and delivering an order.
We may also retain and use certain information where this is necessary to comply with legal or accounting obligations, or where we have a legitimate business interest in operating and improving our website and customer service.
Who We Share Information With
We only share personal information where this is necessary to provide our services or meet our legal obligations.
This may include service providers such as Squarespace, payment processors including Stripe and PayPal, and Royal Mail for delivery and tracking purposes.
These organisations may process personal information on our behalf or as independent service providers in accordance with their own legal responsibilities.
We do not sell customer information or provide it to third parties for their own marketing purposes.
How Long We Keep Your Information
Order and customer records may be retained electronically for as long as reasonably necessary for customer service, accounting, legal and business record-keeping purposes.
Paper copies of orders are normally retained for approximately four months and are then disposed of securely.
Certain limited customer information may also be retained in business email records, payment records and internal spreadsheets where required for legitimate business or record-keeping purposes.
Customer Accounts
If you create an account on our website, the information associated with that account is held through Squarespace. You can contact us if you would like help with information held in connection with your account.
Cookies & Website Analytics
Our website may use cookies and similar technologies to operate correctly and to help us understand how visitors use the site.
Further information is available on our Cookies page.
Your Rights
Under UK data protection law, you may have rights relating to your personal information, including the right to ask for access to your information, request corrections, request deletion in certain circumstances, restrict or object to some uses of your information, and request transfer of certain information.
These rights depend on the circumstances and the legal basis on which the information is being used.
If you would like to exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about how your personal information is used, please contact:
Daniel Cullen Eyewear
Email: daniel@reading-glasses.co.uk
If you are unhappy with how your personal information has been handled, you also have the right to complain to the Information Commissioner's Office (ICO).